FAQ

WHAT IS YOUR RETURN POLICY?

We stand behind the quality of every Hawx Buckle. If your buckle arrives with a manufacturing defect or shipping damage, send us photos shortly after delivery and we'll replace it at no cost. We do not offer refunds or exchanges for change-of-mind purchases or damage that occurs after delivery.

WHAT IS YOUR PRIVACY POLICY?

We never sell or share your personal information. If you join the Free Buckle Club, you agree that we may use your first name only when announcing giveaway winners or in giveaway videos. No other personal information is made public.

WHAT IS YOUR SHIPPING POLICY?

In-stock orders typically ship within 1–6 business days. Pre-orders usually ship within 2–3 weeks and are offered at a discounted price while they're still in production. Tracking information is provided once your order ships.

HOW CAN I CONTACT YOU

Visit our Contact page and send us a message through the contact form. We'll reply by email as soon as possible.

WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?

Please make sure your shipping address is correct before placing your order. If you entered the wrong address, contact us immediately and we'll update it if your order hasn't shipped yet. If it has already shipped, we'll do our best to help resolve the issue, but we cannot be responsible for orders sent to an incorrect address provided at checkout.